Privacy Policy

Introduction

Frontdesko ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management software platform.

This policy applies to our website, mobile applications, and hotel management services. By using Frontdesko, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Information You Provide Directly

• Account Information: Name, email address, phone number, hotel name, and business details when you create an account
• Profile Information: Job title, hotel type, number of rooms, and other business-related information
• Payment Information: Billing address and payment method details (we do not store credit card numbers)
• Support Communications: Information you provide when contacting our support team
• Hotel Data: Guest information, reservation details, room data, and other hotel operations data you input into our system

2. Information We Collect Automatically

• Usage Information: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Information: Server logs, error reports, and performance data
• Cookies: We use cookies and similar technologies to enhance your experience

3. Information from Third Parties

• Integration Partners: Data from payment processors, OTA platforms, and other integrated services
• Marketing Partners: Information from advertising and analytics partners to improve our services

How We Use Your Information

1. Service Provision

• Provide and maintain our hotel management platform
• Process reservations, payments, and other hotel operations
• Enable integrations with third-party services
• Provide customer support and respond to inquiries

2. Platform Improvement

• Analyze usage patterns to improve our platform
• Develop new features and services
• Conduct research and analytics
• Test and optimize platform performance

3. Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Notify you about important changes to our services

4. Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and other agreements
• Respond to legal requests and prevent illegal activities

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

1. Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Cloud hosting and data storage providers
• Payment processing companies
• Customer support platforms
• Analytics and monitoring services
• Email and communication services

2. Integration Partners

When you choose to integrate with third-party services (OTAs, payment gateways, etc.), we share necessary data to enable these integrations.

3. Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions
• Investigate and prevent illegal activities

4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
• Access Controls: Multi-factor authentication and role-based access controls
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Security assessments and vulnerability testing

Physical Safeguards

• Data stored in secure, SOC 2 certified data centers globally
• Physical access controls and environmental monitoring
• Regular backup procedures and disaster recovery plans

Administrative Safeguards

• Employee background checks and security training
• Confidentiality agreements and access on need-to-know basis
• Incident response procedures and data breach protocols

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 3 years after closure
• Hotel Data: Retained as per your subscription and legal requirements (minimum 7 years for financial records)
• Usage Data: Typically retained for 2 years for analytics and platform improvement
• Support Communications: Retained for 5 years to improve customer service
• Marketing Data: Retained until you opt-out or we determine it's no longer needed

You can request deletion of your data at any time, subject to legal and contractual obligations.

Your Privacy Rights

You have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@frontdesko.com
• Phone: +91 8447350031
• Address: Data Protection Officer, Frontdesko

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform:

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us analyze platform usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control cookies through:

• Your browser settings (instructions vary by browser)
• Our cookie preference center (available on our website)
• Third-party opt-out tools for advertising cookies

Children's Privacy

Frontdesko is designed for business use and is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately at privacy@frontdesko.com, and we will take steps to remove such information.

International Data Transfers

Your data is stored and processed in secure data centers worldwide. We ensure proper data protection across all locations.

When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses
• Other legally recognized transfer mechanisms
• Vendor certifications and compliance programs

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or through our platform
• For material changes, provide additional notice as required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: